frequently asked questions
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Q. What services do you offer?
We provide a wide range of home care services including personal care, companionship, respite care, and specialized care for individuals with specific needs such as dementia, chronic illnesses or post-operative care.
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Q. How do I know if home care is the right choice?
Home care is ideal for individuals who need assistance with daily activities but prefer to remain in the comfort of their own home. If you're unsure, our team can conduct an in-home assessment to help determine the best care plan.
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Q. What is the process for starting home care services?
It starts with a free consultation where we assess your needs and preferences. Then, we create a personalized care plan and match you with a caregiver who fits your requirements.
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Q. Can I change my care plan or schedule?
We understand that needs can change, and we are flexible in adjusting your care plan and schedule to suit your current situation.
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Q. Who are your caregivers?
Our caregivers are experienced, trained professionals who undergo thorough background checks and continuous education. All caregivers are licensed and bonded. They are compassionate and dedicated to providing the highest level of care.
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Q. Can I choose my caregiver?
We take great care in matching our clients with caregivers who suit their personalities and needs. If you ever feel the need to change caregivers, we will work with you to ensure you are comfortable with your care.
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Q. What happens if my caregiver is unavailable?
We have a team of caregivers ready to step in should your regular caregiver be unavailable, ensuring that your care is uninterrupted.
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Q. Is home care covered by insurance?
It depends on your insurance plan. Some services may be covered by long-term care insurance, Medicare Advantage, Medicaid, Workers Compensation or veterans' benefits. We can help you understand your options.
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Q. How much does home care cost?
The cost of care depends on the level of service required. We offer competitive rates and will work with you to develop a care plan that fits your budget.
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Q. What payment options are available?
We accept private pay out of pocket, long-term care insurance, Medicare Advantage insurance, and worker’s compensation insurance.
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Q. Are there any additional fees?
We are transparent with our pricing, and there are no hidden fees. Any additional costs will be discussed upfront.